I got an interesting email from Dell today. The subject line read, "Is it something we said?" which of course, caught my attention (score one for Dell - engaging subject line). So obviously, I open the message and come to find out that Dell has been noticing my recent trend of hitting the delete key on their messages before opening them (score another for Dell - mining customer email trends). The message then contained a two-question survey about what I would like to see from them in their emails, as well as when I may be in the market to purchase a Dell product. (Note: I hate when companies ask that question, but realize why they do it. Still hate it.) So I took a few seconds, filled out the survey, and essentially told Dell, "Hey, we're still pals... just been a little busy lately." It was the least I could do, considering they noticed me ignoring them and extended the olive branch. That's probably why I'll end up buying another Dell when the time comes.